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  Customer Policies
 
Customer Policies
 

New Accounts

AWH only opens legitimate businesses. You must have a retail store and a State Resale Tax ID# for the state you are operating in. If you are planning to open a retail store, let us work to help you make those all-important opening decisions. We can guide you with advice on product selection, how much to spend and how to set up your store. We do not sell to eBay shops, flea markets, home businesses, mobile shops or online shops without a retail location. We do not drop ship. We only sell to shops in the United States.

For new dealer help, please contact Nate Ling at 800-323-4336 or nate@awhsales.com

 

Click Here for the Online Dealer Application


Once you have been approved, you will be notified and assigned a sales rep.

Terms  

All new accounts are opened on a charge card basis. We accept Visa, MasterCard, American Express, and Discover. After you have been approved for dealership and have established a history with us, you may qualify for COD-company check.

Contact Linda Weernink linda@awhsales.com for more info.

Longstanding customers with good credit history may apply for NET 15 terms.

Any account on Net terms with any balance past 60 days will be put on COD or charge until the account is brought current.  

Any account on NET terms with an outstanding balance 120 days past due will be sent to collections and NET privileges will be permanently revoked. Any account being sent to collections will be responsible for any and all collection fees.  

Any account with 3 checks returned NSF will be put on COD-Certified funds or charge card permanently.  

Ordering  

Order online 24/7  

All orders are shipped on a "Fill" or "Kill" basis. There are no backorders.
Toll Free Order Line: 800.323.4336 Monday thru Friday 10:00 A.M. - 5:00 P.M. CST
Business Line: 847.869.0950
Business Fax: 847.869.1618

Shipping

We offer all UPS and FedEx services. All shipments are F.O.B. Niles, IL. All orders received by 2PM Central Time will be shipped the same day. Any refused orders will only be reshipped if paid with credit card. Any box that is redirected to a new address will incur a change of address charge of $10.00 per box. Please advise us of any address change to avoid this charge. Any packages shipped by UPS or FedEx that are returned to AWH for reasons that are no fault of AWH will incur return shipping charges.

Freight Allowances  

Continental 48 States only- Does not apply to Alaska or Hawaii.
1/2 ground freight on orders over $750.00.
Free ground freight on orders over $1,500.00.
All free freight orders are shipped UPS Ground unless otherwise specified.
Safety gear, grind rails, board racks, and completes are not eligible for any freight allowances.

Privacy  

We at AWH Skateboards respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page(s) you visited. While we do use generic information to help us to improve our site AWH Skateboards will not sell your personally identifiable information to anyone.

Security  

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software for secure e-commerce transactions available today. It encrypts all of your personal information, including credit card number, name and address to ensure that it cannot be read over the Internet.