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Now In: Customer Policies |
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aWh Customer Policies
New Accounts
aWh only opens legitimate businesses. You must have a retail store and you must have a State Resale Tax ID# for the state you are operating in. If you are planning to open a retail store, let us work with you to help you make those all-important opening decisions. We can guide you with advice on product selection, how much to spend and how to set up your store.We do not sell to Ebay shops, Flea markets, Home Businesses, Mobile Shops or Online shops without a retail location. We do not drop ship.
We only sell to shops in the United States.
Once you have been approved, you will be notified and assigned a sales rep.
Terms
All new accounts are opened on a Charge Card or C.O.D.-Certified funds basis. (Certified Bank Check or Money Order)
We accept Visa, MasterCard and American Express.
After you have been approved for dealership and have established a history with us, you may qualify for COD-company check. (Call or email Linda Weernink linda@awhsales.com for more info).
Longstanding customers with good credit history may apply for NET terms.
Any account on NET terms with an outstanding balance 60 days past due will be put on COD until the account is brought current.
Any account on NET terms with an outstanding balance 120 days past due will be sent to collections and NET privileges will be permanently revoked.
Any account with 3 checks returned NSF will be put on COD-Certified funds or credit card permanently.
Ordering
Order Hours: 9:00 A.M. - 5:00 P.M. Central time, M-F
All orders are shipped on a "Fill" or "Kill" basis. There are no back orders.
Toll Free Order Line: 800.323.4336
Business Line: 847.869.0950
Business Fax: 847.869.1618
Order online 24/7
Shipping
We ship UPS. All shipments are F.O.B. Niles, IL. All orders received by 3PM Central Time will be shipped the same day.
Any refused orders will only be reshipped if paid with credit card.
Any box that is redirected to a new address will incur a change of address charge of $5.00 per box. Please advise us of any address change to avoid this charge.
Any packages shipped by UPS or FedEx that are returned to aWh for reasons that are no fault of aWh will incur return shipping charges.
Freight Allowances
(Continental 48 States only, does not apply to Alaska or Hawaii)
1/2 ground freight on orders over $1,000.00
Free ground freight on orders over $2,000.00
All free freight orders are shipped UPS Ground unless otherwise specified
The following are excluded from any freight deals:
Helmets
Grind Rails / Grind Benches
Ramps
Skate Racks
Order Pickup
Our warehouse is open to our customers for shopping and pickup orders by appointment only.
Shopping hours are 9:30 A.M. - 4:00 P.M. Wednesday- Friday
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